This course is part of our workplace skills 101 series, designed for companies and organisations. The series is taught by an Industrial and Organisational (IO) Psychologist. So what is IO Psychology? IO psychologists focus on the behaviour of employees in the workplace. They apply psychological principles and research methods to improve the overall work environment, including performance, communication, professional satisfaction and safety. They can do this through a number of ways, such as observation, or in this case, through workshops and online courses aimed at employees.
There are many variables that determine how well an organisation or company operates. Effective communication and conflict resolution, process evaluation, professional competence and effective management are examples of the components necessary for businesses to succeed. Often, shortcomings in any of these areas can be traced back to the ways employees are selected, trained, share information or interact. IO psychologists use their knowledge of human behaviour to address these challenges.
IO psychology techniques can be applied to all types of organisational and workplace settings, such as manufacturing, commercial enterprises, labor unions and health care facilities. Specific applications can include creative strategic thinking, delegating skills, effective decision-making strategies, team development, emotional intelligence for teams, performance feedback and coaching, leadership skills, and work-life balance.
How does this class work?
This is a virtual, live online class, taught by a tutor in real-time. It requires a minimum of five learners to run (i.e. you’ll need to enrol 5 learners). The customer (e.g. organisation/company) can select their own class date/s. The tutor will use diagrams, illustrations, and examples to teach the course. You will also be provided with digital course material (where necessary), that you will use during the course. The tutor will give students the opportunity to interact with him/her during or after the lessons.
Key features of class:
- 1-day, 4hr live, online workshop
- Taught by an IO Psychologist
- Requires a minimum of five learners to run
- The customer (i.e. organisation/company) can select their own class date/s
- Course material provided, where necessary
- Course can be taken remotely, from any where in the world
- Ideal for both concentrated or dispersed employees
- No exams required upon completion of course
What’s covered in this workshop?
During this workshop, you will learn strategies of conflict management that will improve your communication and increase the success of your business goals. Topics will include understanding your own conflict patterns, recognising how to solve conflict and turn them into a learning experience, becoming aware of the underlying issues that create conflicts, and learning effective methods of intervention and conflict management.
What is conflict resolution and why is it important to learn this skill?
Conflict resolution is a skill that benefits professionals across all types of career paths. What makes this true? Simply put, interpersonal conflict can occur in virtually any setting, from office jobs to in-field work. Understanding how to deal with interpersonal conflict, reconcile emotions and reach an understanding are valuable practices that boost well-being and productivity—and all of these techniques are learned through conflict resolution.
Conflict resolution is more than just a single technique for understanding the difference between mediation and arbitration. Conflict resolution is the process of ending a dispute and reaching an agreement that satisfies all parties involved. Since conflict is an essential part of being human, effective conflict resolution is not designed to avoid disagreements. Instead, conflict resolution skills are used to facilitate discussions, increase understanding and control emotional responses.
What do I need to participate in this class?
All you need is an internet connection and a device, such as a smart phone, tablet, laptop or PC, and an internet connection. We recommend you access it using either a laptop or desktop computer through Google Chrome.
If you have any questions about this course, please feel free to reach out to our support team via email (firstname.lastname@example.org) or phone (020 3095 0468). We’re available to answer your questions, Mon-Fri, 9am-6pm UK time.