Workplace Skills 101: Dealing with Difficult People – Live, Virtual Class (1 day workshop)

£395.00 Inc. VAT

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This course is part of our workplace skills 101 series, designed for companies and organisations. The series is taught by an Industrial and Organisational (IO) Psychologist. So what is IO Psychology? IO psychologists focus on the behaviour of employees in the workplace. They apply psychological principles and research methods to improve the overall work environment, including performance, communication, professional satisfaction and safety. They can do this through a number of ways, such as observation, or in this case, through workshops and online courses aimed at employees.

There are many variables that determine how well an organisation or company operates. Effective communication and conflict resolution, process evaluation, professional competence and effective management are examples of the components necessary for businesses to succeed. Often, shortcomings in any of these areas can be traced back to the ways employees are selected, trained, share information or interact. IO psychologists use their knowledge of human behaviour to address these challenges.
IO psychology techniques can be applied to all types of organisational and workplace settings, such as manufacturing, commercial enterprises, labor unions and health care facilities. Specific applications can include creative strategic thinking, delegating skills, effective decision-making strategies, team development, emotional intelligence for teams, performance feedback and coaching, leadership skills, and work-life balance.
How does this class work?
This is a virtual, live online class, taught by a tutor in real-time. It requires a minimum of five learners to run (i.e. you’ll need to enrol 5 learners). The customer (e.g. organisation/company) can select their own class date/s. The tutor will use diagrams, illustrations, and examples to teach the course. You will also be provided with digital course material (where necessary), that you will use during the course. The tutor will give students the opportunity to interact with him/her during or after the lessons.

Key features of class:

  • 1-day, 4hr live, online workshop
  • Taught by an IO Psychologist
  • Requires a minimum of five learners to run
  • The customer (i.e. organisation/company) can select their own class date/s
  • Course material provided, where necessary
  • Course can be taken remotely, from any where in the world
  • Ideal for both concentrated or dispersed employees
  • No exams required upon completion of course

What’s covered in this class?
Effective people management is a balancing act. You have to deal with difficult people to resolve conflicts, win their cooperation and trust, and find ways to engage others to put forth their best effort. In this course you’ll learn how to adjust your personal style to the needs of others, turn difficult people and poor performance into team players, and increase your confidence to build trust, cooperation and interaction with others.
What makes someone a difficult person?
Everyone has their own personality types and quirks. In and of themselves, personality clashes don’t make for difficult relationships. Usually, what ruins interpersonal relationships is poor communication, a lack of empathy, or criticism. Let’s briefly examine these:
Poor communication
A poor communicator might constantly talk over you, or never pay attention to what you have to say. They might be indirect, passive-aggressive, or very rude. Whatever it is, talking to them is never straightforward; and you never feel good about how the conversation went after you do. Poor communication skills can take a toll on any relationship.
Lack of empathy
Some individuals never seem to care about anyone but themselves. This lack of empathy can make them especially challenging to deal with. They may have trouble understanding other people’s emotions or circumstances. These people often come across as callous and uncaring.
Highly critical people can be among the most challenging to be around. It can seem like nothing and no one meets their standards. Unfortunately, the closer you are to a highly critical person, the more their comments sting. This can be particularly upsetting in personal relationships.
How can difficult personality types impact an organisation?
Being around difficult people can have an impact on an organisation’s employee relationships and on workplace culture. Because an individual’s behaviour can have such a detrimental effect on employee well-being, it’s important to take steps to identify this and manage it within the workplace before it starts impacting productivity and performance.
What do I need to participate in this class?
All you need is an internet connection and a device, such as a smart phone, tablet, laptop or PC, and an internet connection. We recommend you access it using either a laptop or desktop computer through Google Chrome.

Any questions?
If you have any questions about this course, please feel free to reach out to our support team via email ( or phone (020 3095 0468). We’re available to answer your questions, Mon-Fri, 9am-6pm UK time.

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