This course is part of our workplace skills 101 series, designed for companies and organisations. The series is taught by an Industrial and Organisational (IO) Psychologist. So what is IO Psychology? IO psychologists focus on the behaviour of employees in the workplace. They apply psychological principles and research methods to improve the overall work environment, including performance, communication, professional satisfaction and safety. They can do this through a number of ways, such as observation, or in this case, through workshops and online courses aimed at employees.
There are many variables that determine how well an organisation or company operates. Effective communication and conflict resolution, process evaluation, professional competence and effective management are examples of the components necessary for businesses to succeed. Often, shortcomings in any of these areas can be traced back to the ways employees are selected, trained, share information or interact. IO psychologists use their knowledge of human behaviour to address these challenges.
IO psychology techniques can be applied to all types of organisational and workplace settings, such as manufacturing, commercial enterprises, labor unions and health care facilities. Specific applications can include creative strategic thinking, delegating skills, effective decision-making strategies, team development, emotional intelligence for teams, performance feedback and coaching, leadership skills, and work-life balance.
How does this class work?
This is a virtual, live online class, taught by a tutor in real-time. It requires a minimum of five learners to run (i.e. you’ll need to enrol 5 learners). The customer (e.g. organisation/company) can select their own class date/s. The tutor will use diagrams, illustrations, and examples to teach the course. You will also be provided with digital course material (where necessary), that you will use during the course. The tutor will give students the opportunity to interact with him/her during or after the lessons.
Key features of class:
- 1-day, 4hr live, online workshop
- Taught by an IO Psychologist
- Requires a minimum of five learners to run
- The customer (i.e. organisation/company) can select their own class date/s
- Course material provided, where necessary
- Course can be taken remotely, from any where in the world
- Ideal for both concentrated or dispersed employees
- No exams required upon completion of course
What’s covered in this class?
This course addresses the multitude of possibilities that can go wrong in the communication process and helps create understanding between supervisors, co-workers and other employees. This course will help you understand how to improve communication effectiveness, discover the power of non-verbal communication, determine the best questions to ask and participate in activities that involve listening, feedback, difficult conversations and written communication.
What is diplomatic communication?
Diplomatic communication refers to the use of tactful and strategic language and behaviour in order to effectively convey messages, build business relationships, and resolve conflicts between individuals or groups, often in a political or business context, such as in international or multinational companies.
How can communicating with diplomacy help your organisation?
Using tact and diplomacy appropriately can lead to improved relationships with other people and are a way to build and develop mutual respect, which in turn can lead to more successful outcomes and less difficult or stressful communications.
What do I need to participate in this class?
All you need is an internet connection and a device, such as a smart phone, tablet, laptop or PC, and an internet connection. We recommend you access it using either a laptop or desktop computer through Google Chrome.
If you have any questions about this course, please feel free to reach out to our support team via email (firstname.lastname@example.org) or phone (020 3095 0468). We’re available to answer your questions, Mon-Fri, 9am-6pm UK time.