This course is part of our workplace skills 101 series, designed for companies and organisations. The series is taught by an Industrial and Organisational (IO) Psychologist. So what is IO Psychology? IO psychologists focus on the behaviour of employees in the workplace. They apply psychological principles and research methods to improve the overall work environment, including performance, communication, professional satisfaction and safety. They can do this through a number of ways, such as observation, or in this case, through workshops and online courses aimed at employees.
There are many variables that determine how well an organisation or company operates. Effective communication and conflict resolution, process evaluation, professional competence and effective management are examples of the components necessary for businesses to succeed. Often, shortcomings in any of these areas can be traced back to the ways employees are selected, trained, share information or interact. IO psychologists use their knowledge of human behaviour to address these challenges.
IO psychology techniques can be applied to all types of organisational and workplace settings, such as manufacturing, commercial enterprises, labor unions and health care facilities. Specific applications can include creative strategic thinking, delegating skills, effective decision-making strategies, team development, emotional intelligence for teams, performance feedback and coaching, leadership skills, and work-life balance.
How does this class work?
This is a virtual, live online class, taught by a tutor in real-time. It requires a minimum of five learners to run (i.e. you’ll need to enrol 5 learners). The customer (e.g. organisation/company) can select their own class date/s. The tutor will use diagrams, illustrations, and examples to teach the course. You will also be provided with digital course material (where necessary), that you will use during the course. The tutor will give students the opportunity to interact with him/her during or after the lessons.
Key features of class:
- 4-day, 4 x 4hr live, online workshop
- Taught by an IO Psychologist
- Requires a minimum of five learners to run
- The customer (i.e. organisation/company) can select their own class date/s
- Course material provided, where necessary
- Course can be taken remotely, from any where in the world
- Ideal for both concentrated or dispersed employees
- No exams required upon completion of course
What’s covered in this workshop?
This workshop will provide an interactive approach to uncovering the most impactful generational differences we encounter most frequently on the job and the tools/skills required to foster these differences into more productive relationships. Participants will also explore their personal communication styles and the impact it has on others along with how making age-based assumptions can diminish both respect and trust in the workplace.
- Build communication and listening skills and increase trust and respect for differences amongst staff
- Establish successful means for avoiding common stigmas and handling miscommunications in the workplace
- Avoid falling prey to stereotypes in regard to general views on group differences vs unique individual characteristics
- Assess what is the generational gap workplace leaders now face (from iGen to Millennials to Boomers)
- Explore not only the most critical generational differences impacting the workplace but how the workplace itself has changed and the skills required to either overcome or nurture these differences for improved business performance
Approach and features
- Increase self-awareness through completion of a self-assessment and group discussions around perception and how others may view you
- Think on your feet and practice communication and listening skills through activities that build empathy
- Create a learning plan to help transfer workshop learnings to the workplace
Bridging the generational gap through effective communication
Bridging the generational gap is about many things other than what makes us different. It is about being open to learning and understanding why these differences exist. It is about changing the mindset for which we were traditionally taught to view work and exploring new ways to communicate with others. We are all faced with the task to leverage our differences in a way that makes each person around us successful. This requires the core skills of patience, listening with respect, asking to learn vs tell, compromise, adaptability, admitting when one may need help, and above all learning how to flex your style to not treat others the way you would want to be treated, BUT to treat others the way they would want to be treated.
What do I need to participate in this class?
All you need is an internet connection and a device, such as a smart phone, tablet, laptop or PC, and an internet connection. We recommend you access it using either a laptop or desktop computer through Google Chrome.
If you have any questions about this course, please feel free to reach out to our support team via email (email@example.com) or phone (020 3095 0468). We’re available to answer your questions, Mon-Fri, 9am-6pm UK time.