ITIL®, or Information Technology Infrastructure Library, is a well-known set of IT best practices designed to assist businesses in aligning their IT services with customer and business needs. Services include IT-related assets, accessibility, and resources that deliver value and benefits to customers.
In the early days of enterprise IT, the information technology department was viewed as a cost center within the business. Communication and collaboration between the IT department and the business was poor, and many organizations lacked any formalized processes for requesting services or reporting IT incidents. As a result, there was a common perception within many organizations that IT did not add much value and did not effectively serve the needs and goals of the business.
As enterprise IT organizations matured, they recognized a growing need to demonstrate their value by catering to the specific needs of the business. IT professionals began practicing IT in a new paradigm known as IT Service Management (ITSM). In the ITSM paradigm, the IT organization is viewed as its own entity and the business unit is the customer. To satisfy its customers, the IT organization provides services that are supported by IT assets and capabilities. These services must align with the strategic requirements of the business and they must be delivered by the IT organization in accordance with agreed service levels.
About the ITIL®4 Foundation course
The ITIL®4 Foundation course is the first course you are required to pass in order to progress onto the specialist courses. It introduces the learner to an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services. ITIL®4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organisation embrace the new service management culture. It is aimed at professionals at the start of their ITIL®4 journey or people looking to update their existing ITIL® knowledge.
ITIL®4 Certification Paths
After completing the ITIL®4 Foundation course, a learner can choose one of three certification paths, which include: ITIL®4 Practice Manager, ITIL®4 Managing Professional, and ITIL®4 Strategic Leader.
Beyond this, there are extension modules a learner can complete to broaden their ITIL®4 skillset. This particular course specialises in the Managing Professional certification path.
Key Features of Course:
- ITIL®4 Edition
- Video based course material
- Course transcripts included
- Course is accessible 24/7, 365 globally
- Includes official PeopleCert ITIL®4 written course material
- Exams can be taken at home online
- Includes official PeopleCert ITIL®4 Foundation and Managing Professional exams
- Upon passing the exams, you will be a fully certified ITIL®4 Managing Professional (ITIL MP)
What’s included in this course?
This course bundle includes the ITIL®4 Foundation and 4 x Managing Professional courses, plus the official ITIL®4 exams for each course. Scroll down to see what’s covered in this course. Click on the exam code to see a breakdown of the course syllabus.
Certification courses included:
ITIL®4 Foundation - 16 hrs, 16 mins (1 x exam)
ITIL®4 Specialist: Create, Deliver, and Support - 19 hrs, 23 mins (1 x exam)
ITIL®4 Specialist: Drive Stakeholder Value - 9hr, 27 mins (1 x exam)
ITIL®4 Specialist: High Velocity IT - 14 hrs, 49 mins (1 x exam)
ITIL®4 Strategist: Direct, Plan, and Improve - 31 hrs, 34 mins (1 x exam)
Certification exams included:
- ITIL®4 Foundation
- ITIL®4 Specialist: Create, Deliver, and Support
- ITIL®4 Specialist: Drive Stakeholder Value
- ITIL®4 Specialist: High Velocity IT
- ITIL®4 Strategist: Direct, Plan, and Improve
Course access period: 12 months online access
Salary and job prospect information
We use two excellent third-party resources to allow you to check your earning potential and job prospects before starting this course.
The first is IT JobsWatch, which allows you to check what employers are paying people on average with specific certifications, such as the one contained in this course. Click here and enter the name of the certification you would like to see salary information on.
The second is Payscale, which also does the above, but allows you to see what types of job titles are paying more based around the certification you enquire about. Click here and enter the name of the certification you would like to see salary and job title information on.
What career paths are available to me through this course?
- ITIL Managing Professional
- IT Digital & Strategy Leader
- Service Delivery Manager
- Network Manager
- IT Manager
How is each course taught?
This course is online and self-paced, meaning you do it in your own home, in your own time, at your own pace and best of all… any where in the world, providing you have access to a device such as a laptop, PC or desktop computer, and an internet connection. Each lesson is pre-recorded allowing you to pause, fast-forward, skip sections, or go back to another lesson if you need to. The lessons are multi-media based, which means video and audio are used to teach the lessons. Your tutor will use PowerPoint slides, illustrations, diagrams and give demonstrations to teach the lessons. Most lessons are also interactive, prompting the learner to participate. This might involve answering on-screen questions through the practice tests.
How long will it take me to complete this course?
As mentioned above, this course is self-paced. Some people finish their course faster than others. The total duration of the course is 76 hours. No matter what though, you will always have 12 months to complete your course and take your exam.
What do I need?
All you need is an internet connection and a device, such as a smart phone, tablet, laptop or PC, and an internet connection. We recommend you access it using either a laptop or desktop computer through Google Chrome.
Complaints & Appeals Policy
As part of our accreditation obligations with PeopleCert, on behalf of Axelos, we are required to maintain and exercise a complaints and appeals policy in relation to the delivery of our ITIL®4 courses. Further details of this policy can be found by clicking here.
ITIL®4 is a registered trade mark of PeopleCert Limited, used under permission of PeopleCert Limited.