24/7 Tutor Support

Our online tutors are there to help you with course related questions. Learners can use this feature to clarify concepts, fine tune solutions, confirm a process, or simply seek assurance that they are understanding the course material properly. It’s a comfort to know that an expert is only a few clicks away 24 hours a day, 7 days a week.
 
What are the key features of this service?
 

• One payment grants you support access to 60 course titles
• Unlimited 24/7 Access over 12 months
• Have direct, on-demand access to live experts for personal attention and reinforcement
• Expert support meets the specific needs of the user before, during and after study and skill integration for greater job and certification readiness
• Provides easy accessibility to support services for those with disabilities, increasing individual and organizational effectiveness at all levels
• Have multiple chat windows open with different tutors
• Provides users with an over-the-shoulder view of the expert’s screen for live demonstration and step-by-step illustration.
• Call Me and Email Support. For users who are struggling to comprehend via chat, experts can also use live phone support. For complex questions that require a longer, more detailed response, experts can engage email to provide in-depth answers and content clarification.

 
How does it work?
 
The online tutor feature works the same way as online chat. Once you’ve logged into the system, simply ask a question, and your tutor will respond with an answer. The online support feature can be purchased as an add-on and can be used as my times as you like in a 12 month period. You can request tutor support for one or as many of the courses listed here:
 

1. Certified Information Security Manager (CISM)
2. Certified Information Systems Auditor (CISA)
3. Certified Information Systems Security Professional (CISSP)
4. Cisco CCENT 100-105: ICND1 – Interconnecting Cisco Networking Devices Part 1
5. Cisco CCNA 200-105: ICND2 – Interconnecting Cisco Networking Devices Part 2
6. Cisco CCNA 210-260 IINS v3 (Security)
7. Cisco CCNP 300-101 – ROUTE – Implementing Cisco IP Routing
8. Cisco CCNP 300-115 – SWITCH – Implementing Cisco IP Switched Networks
9. Cisco CCNP 300-135 – TSHOOT – Troubleshooting and Maintaining Cisco IP Networks
10. CompTIA A+ 220-1001
11. CompTIA A+ 220-1002
12. CompTIA Certified Advanced Security Practitioner (CASP) CAS-002
13. CompTIA Network+ N10-007
14. CompTIA Security+ SY0-501
15. Executive Strategy and Management
16. ITIL Foundation
17. ITIL Practitioner
18. Managing Project Teams
19. Microsoft 70-410 – Installing and Configuring Windows Server 2012 R2 (MCSA/MCSE)
20. Microsoft 70-411 – Administering Windows Server 2012 R2 (MCSA/MCSE)
21. Microsoft 70-412 – Configuring Advanced Windows Server 2012 R2 Services (MCSA/MCSE)
22. Microsoft 70-413 – Designing and Implementing a Server Infrastructure (MCSE)
23. Microsoft 70-414 – Implementing an Advanced Server Infrastructure (MCSE)
24. Microsoft 70-417 – Upgrading Your Skills to MCSA Windows Server 2012
25. Microsoft 70-697 – Microsoft Configuring Windows Devices (Windows 10)
26. Microsoft 70-740 – Installation, Storage, and Compute with Windows Server 2016
27. Microsoft 70-741 – Networking with Windows Server 2016
28. Microsoft 70-742 – Identity with Windows Server 2016
29. Microsoft 70-744 – Securing Windows Server 2016
30. Microsoft Office 2013 Access
31. Microsoft Office 2013 Excel
32. Microsoft Office 2013 Outlook
33. Microsoft Office 2013 PowerPoint
34. Microsoft Office 2013 Word
35. Microsoft Office 2016 Access
36. Microsoft Office 2016 Excel
37. Microsoft Office 2016 Outlook
38. Microsoft Office 2016 PowerPoint
39. Microsoft Office 2016 Word
40. Microsoft Office365
41. PMI Agile Certified Practitioner (ACP)
42. PMI Certifified Associate in Project Management (CAPM)
43. PMI Project Management Professional (PMP)
44. PMI Risk Management Professional (RMP)
45. PRINCE2® Foundation
46. PRINCE2® Practitioner
47. Project Management Skills for Non-Project Managers
48. Quality Management
49. Schedule and Cost Control
50. Scope and Requirements
51. Strategic Planning

 
How qualified are the tutors?
 
To even be considered as an online tutor, an expert must meet the following criteria:
 

• Possess multiple top-tier designations (e.g. Microsoft Certified Solutions Expert (MCSE), Cisco Certified Networking Professional (CCNP), etc.) from leading , vendors such as Microsoft, Cisco, and CompTIA, as well as 3+ years of experience in their area of expertise.
• Certification in leading desktop applications and end-user support.
• Minimum four years experience as one of the following: trainer/instructor, teaching assistant, coach, or help desk technician.
• Ability to explain complex concepts in concise, easy-to-understand language.

 
To continue being part of the online tutor support team, experts must remain current in their area of expertise. Some of the ways in which they do this include:
 

• Continuing education in skills and training techniques via conferences, classes and workshops.
• Continuing quarterly upgrades of education, skills and certifications through labs, classrooms, and self-study.
• Joining software users groups, trade magazines, and training & development organizations.
• Staying informed of and experienced with new vendor releases and technologies within their area of expertise.

 
Access period: 12 months