This course is aimed at anyone looking to gain entry into the IT field as an IT Support Technician. Support Technicians are the backbone of any IT department. They ensure the smooth running of the IT within a company or organisation and offer guidance to anyone needing assistance. As a result, technical support is one of the most abundant jobs available within the IT industry. Demand for Support Technicians has been growing since 2004.
The skills you will gain through this course will not only prepare you for a role in IT Support, but in other roles too, such as networking and IT security.
Each course leads to a certification. Scroll down to view the details of each course. We have provided a salary guide below to give you an idea of how much you can potentially earn by gaining just one of the certifications listed.
Watch this video to learn what the CompTIA A+ has done for some people.
What’s included in this certification bundle?
This bundle contains 5 separate certification courses and 5 official certification exams. As part of this bundle, you will get access to a MeasureUP practice test for each CompTIA and Microsoft certification course. To see what you’ll be learning in each course, just click on the title below.
The Average IT Support Specialist Profile:
Courses included:
2. CompTIA A+ 220-1201 & 1202 (2 EXAMS INCLUDED)
Module 1 – Mobile Devices
1.0 CompTIA A+ Course Intro
1.1 Mobile Device Hardware and Components
1.2 Mobile Device Connections and Accessories
1.3 Mobile Device Operating Systems
1.4 Troubleshooting Mobile Devices
1.5 Mobile Device,OS and Application Issues
1.6 Mobile Device,OS and Application Security
1.7 Identifying Connection Settings in Android
1.8 Identifying Connection Settings in iOS
Module 2 – Networking
2.1 Network Architecture
2.2 Ports and Protocols
2.3 Wireless Networking
2.4 Network Hosts and Services
2.5 DNS and DHCP
2.5.1 Demo – Working with DNS and DHCP
2.6 VPNs and VLANs
2.7 Network Devices
2.8 Basic SOHO Configuration
2.9 Internet Connections and Network Types
2.10 Networking Tools
2.11 Networking in Windows
2.11.1 Demo – Configuring Networking in Windows
2.12 Networking Commands
2.12.1 Demo – Working with Networking Commands
2.13 Troubleshooting Network Issues
Module 3 – Hardware
3.1 Display Components and Attributes
3.2 Basic Cables and Connections
3.3 Network Cables and Connections
3.4 Storage Devices and Connections
3.5 Introduction to RAID
3.6 Motherboards and Form Factors
3.7 Motherboard Connections
3.8 BIOS and UEFI
3.9 CPUs and CPU Architecture
3.10 Expansion Cards
3.11 System Cooling
3.12 Power Supply Units
3.13 Printers and Multifunction Devices
3.14 Printer Maintenance
3.15 Troubleshooting Computer Components
3.16 Troubleshooting Storage and RAID Issues
3.17 Troubleshooting Video and Display Issues
3.18 Troubleshooting Printer Issues
Module 4 – Operating Systems
4.1 Workstation Operating Systems
4.2 Common File System Types
4.3 Operating System Installation Types
4.4 Operating System Boot Methods
4.5 Storage Partitioning
4.5.1 Demo – Working with Storage Partitions
4.6 Identifying Windows Editions
4.7 Windows Upgrades
4.8 Windows OS Installations
4.9 Using Windows Task Manager
4.9.1 Demo – Working with Windows Task Manager
4.10 MMC Snap-ins
4.10.1 Demo – Working with MMC Snap-ins
4.11 Windows Operating System Tools
4.12 Microsoft Command Line Tools
4.12.1 Demo – Working with Microsoft Command Prompt
4.13 Configuring Microsoft Windows Settings
4.14 Configuring Windows Power Options
4.14.1 Demo – Working with Windows Power Options
4.15 Windows File Explorer
4.15.1 Demo – Working with File Explorer
4.16 Windows Domains vs Workgroups
4.17 macOS System Configuration
4.17.1 Demo – macOS Features and Tools
4.18 Linux Components
4.19 Linux Tools
4.20 Common Application Installation
Module 5 – Virtualization and Cloud Computing
5.1 Virtualization Concepts
5.1.1 Demo – Working with Virtual Machines
5.2 Working with Virtual Machines
5.2.1 Demo – Working with the Cloud
5.3 Cloud Computing
5.4 Working with the Cloud
5.5 Cloud Productivity Tools
Module 6 – Security
6.1 Physical Security
6.2 Physical Access Security
6.3 Logical Security
6.4 Windows Security – Firewalls and Antivirus
6.4.1 Demo – Working with the Windows Firewalls and Antivirus
6.5 Windows Security Users and Groups
6.6 Windows Security – NTFS and Share Permissions
6.6.1 Demo – Working with NTFS and Share Permissions
6.7 Windows Security – Active Directory
6.8 Windows Security – Data Encryption
6.9 Wireless Security
6.10 Malware Types
6.11 Malware Detection and Prevention
6.12 Social Engineering
6.13 Security Threats
6.13.1 Demo – Security Vulnerabilities
6.14 Malware Removal Process
6.15 Workstation Security
6.16 Data Destruction Concepts
6.17 SOHO Network Security
6.18 Browser Security Settings
6.19 Troubleshooting PC Security Issues
Module 7 – Operational Procedures
7.1 Ticketing Systems
7.2 Asset Management
7.3 Document Types
7.4 Change Management
7.5 Workstation Backup and Recovery
7.6 Common Safety Procedures
7.7 Environmental Impact and Controls
7.8 Licensing and Policy Concepts
7.9 Communication and Professionalism
7.10 Basics of Scripting
7.11 Remote Access Technologies
7.12 Basics of Artificial Intelligence
7.13 Troubleshooting Methodology
7.14 CompTIA A+ Course Closeout
4. CompTIA Network+ N10-009 (1 EXAM)
Module 1: Networking Concepts
1.1 Networking Overview
1.1.1-Activity-Creating a Network
1.2 OSI and DOD Model
1.2.1-Activity-Examining the OSI Layers
1.3 Networking Appliances, Applications and Functions
1.3.1-Activity-Using Online Proxies
1.4 Cloud Concepts and Connectivity
1.4.1-Activity-Creating Cloud Resources
1.5 Ports, Protocols, Services and Traffic Types
1.5.1-Activity-Examining ARP and ICMP
1.5.2-Activity-Examining DNS and Ports
1.6 Wireless Transmission Media
1.6.1-Activity-Configuring-WiFi
1.7 Wired Transmission Media and Transceivers
1.8 Network Topologies, Architectures and Types
1.9a IPv4 Network Addressing – Part 1
1.9b IPv4 Network Addressing – Part 2
1.9.1-Activity-Configuring Client IP Settings
1.9.2-Activity-Subnetting – Delta 128
1.9.3-Activity-Subnetting-Delta-64
1.9.4-Activity-Subnetting WAN Links
1.10a Modern Network Environments – Part 1
1.10b Modern Network Environments – Part 2
Module 2: Network Implementation
2.1 Implementing Routing Technologies
2.1.1-Activity-Setting Up Basic Routing
2.1.2-Activity-Adding Static Routes
2.1.3-Activity- Configuring Routing Protocols
2.1.4-Activity-Configuring Port Address Translation
2.2 Configuring Switching Technologies and Features
2.2.1-Activity-Connecting Devices with a Switch
2.2.2-Activity-Creating VLANs
2.2.3-Activity-Voice and Data VLANs
2.2.4-Activity-VLAN-Trunking
2.2.5-Activity-VLAN Routing
2.3 Selecting and Configuring Wireless Devices and Technologies
2.3.1-Activity-Creating a WLAN
2.4 Physical Installations
2.4.1-Activity-Managing Cable
O U T L I N E
2.4.2-Activity-Punching Down Twisted Pair
Module 3: Network Operations
3.1 Organizational Processes and Procedures
3.2 Network Monitoring Technologies
3.2.1-Activity-Exploring SNMP
3.3 Disaster Recovery (DR)
3.4 IPv4 and IPv6 Network Services
3.4.1-Activity-Implementing a DHCP Relay Agent-Part 1
3.4.2-Activity-Implementing a DHCP Relay Agent-Part 2
3.4.3-Activity-DNS-Part 1
3.4.4-Activity-DNS-Part 2
3.5 Network Access and Management
Module 4: Network Security
4.1a Network Security Concepts – Part 1
4.1b Network Security Concepts – Part 2
4.1.1-Activity-Exploring Encryption
4.1.2-Activity-Applying Authorization
4.1.3-Activity-Testing a Honeypot
4.2 Network Attacks
4.2.1-Activity-Launching a Denial of Service Attack
4.2.2-Activity-Phishing for Credentials
4.2.3-Activity-Deploying a Malicious Charging Cable
4.3 Network Defence
4.3.1-Activity-Implementing ACLs
Module 5: Network Troubleshooting
5.1 Troubleshooting Methodology
5.2 Common Cabling and Physical Interface Issues
5.2.1-Activity-Selecting the Right Cable
5.2.2-Activity-Crimping an RJ-45 End on a Cable
5.3 Network Service Issues
5.3.1-Activity-Troubleshooting a Routed Network
5.4 Performance Issues
5.5 Troubleshooting Tools and Protocols
5.5.1-Activity-Using Command Line Commands
5.5.2-Activity-Using NSLOOKUP and DIG
5.5.3-Activity-Using NMAP
5.5.4-Activity-Troubleshooting Using CDP and LLDP
5.5.5-Activity-Testing a cable
5.5.6-Activity-Toning a cable
5.5.7-Activity-Using a Spectrum Analyzer
5.5.8-Activity-Testing a Fibre Optic Cable
5.5.9-Activity-Using Network Device Commands
5.6 Course Closeout
4. CompTIA Linux+ XK0-004 (1 EXAM)
Module 1: Intro & Performing Basic Linux Tasks
Instructor Introduction
Course Introduction
Identify The Linux Design Philosophy
Enter Shell Commands
Shell Commands Activity
Get Help with Linux
Module 2: Managing Users and Groups
Assume Superuser and Groups
Create, Modify, and Delete Users
Create, Modify, and Delete Groups
Query Users and Groups
Configure Account Profiles
Module 3: Managing Permissions and Ownership
Modify File and Directory Permissions
Modify File and Directory Ownership
Configure Special Permissions and Attributes
Troubleshoot Permissions Issues
Module 4: Managing Storage
Create Partitions
Manage Logical Volumes
Mount File Systems
Manage File Systems
Navigate the Linux Directory Structure
Troubleshoot Storage Issues
Module 5: Managing Files and Directories
Create and Edit Text Files
Search for Files
Perform Operations on Files and Directories
Process Text Files
Manipulate File Output
Module 6: Managing Kernel Modules
Module 7: Managing the Linux Boot Process
Module 8: Managing System Components
Configure Localization Options
Configure GUIs
Manage Services
Troubleshoot Process Issues
Troubleshoot CPU and Memory Issues
Module 9: Managing Devices
Identify the Types of Linux
Configure Devices
Monitor Devices
Troubleshoot Hardware Issues
Module 10: Managing Networking
Identify TCP/IP Fundamentals
Identify Linux Server Roles
Connect to a Network
Configure DHCP and DNS Client Services
Configure Cloud and Virtualization Technologies
Troubleshoot Networking Issues
Module 11: Managing Packages and Software
Identify Package Managers
Manage RPM Packages with YUM
Manage Debian Packages with APT
Configure Repositories
Acquire Software
Build Software from Source Code
Troubleshoot Software Dependency Issues
Module 12: Securing Linux Systems
Implement Cybersecurity Best Practices
Implement Identity and Access Management Methods
Configure SELinux or AppArmor
Configure Firewalls
Implement Logging Services
Back Up, Restore, and Verify Data
Module 13: Working with Bash Scripts
Customize the Bash Shell Environment
Identify Scripting and Programming Fundamentals
Write and Execute a Simple Bash Script
Incorporate Control Statements in Bash Scripts
Module 14: Automating Tasks
Schedule Jobs
Implement Version Control Using Git
Identify Orchestration Concepts
Module 15: Installing Linux
Prepare for Linux Installation
Perform the Installation
5. Microsoft Azure Fundamentals AZ-900 (1 EXAM)
Module 1: Introduction
Instructor Introduction
Course Overview
Expectations
Module 2: Cloud Fundamentals
What is the Cloud
Basic Terms
Types of cloud computing
Cloud Service Models
Module 3: Azure’s Architecture
Regions and Availability
Resource Groups and Management
Azure Marketplace
Demo- Azure Console Exploration
Module 4: Compute
Virtual Machines
Containers
Demo – Containers
Functions
Demo – Functions
Windows Virtual Desktop and App Services
Module 5: Networking and CDN
Virtual Networks
Load Balancers
Gateways
Content Delivery Network
Network Security
Demo – Connecting two VMs
Module 6: Storage
Storage
Big Data and Analytics
Databases
Demo – SQL Database
Database Migration
Module 7: Azure Solutions
IoT
Demo – IoT Hub
AI
Serverless Computing
Module 8: Administration
Security
Identity and Access Management
Demo – Adding Users and Groups
Governance
Demo – Resource Locks
Privacy and Compliance
Module 9: Pricing and Service Level Agreements
Managing Costs
Demo – Pricing Calculator
Service Level Agreements and Service Lifecycles
Module 10: Exam Preparation
Exam Layout
Best Practices and Study Tips
Overview and Conclusion
Module 11: Review Questions
Module 11 pt 1
Module 11 pt 2
Module 11 pt 3
Module 11 pt 4
Certification exams included:
- CompTIA A+ 220-1201
- CompTIA A+ 220-1202
- CompTIA Network+ N10-009
- CompTIA Linux+ XK0-004
- Microsoft Azure Fundamentals AZ-900
MeasureUP practice tests included:
- CompTIA A+ 220-1201
- CompTIA A+ 220-1202
- CompTIA Network+ N10-009
- CompTIA Linux+ XK0-004
- Microsoft Azure Fundamentals AZ-900
Features of MeasureUP practice tests:
Watch this video to learn more about MeasureUP practice tests.
If you’re looking to get ahead of the crowd and don’t have any technical experience, then you might want to consider adding live labs to your course.
Salary and job prospect information
We use two excellent third-party resources to allow you to check your earning potential and job prospects before starting this course.
The first is IT JobsWatch, which allows you to check what employers are paying people on average with specific certifications, such as the ones contained in this bundle. Click here and enter the name of the certification you would like to see salary information on. Remember to check the earning potential for all the certifications in the bundle, especially the more advanced ones as these will offer the highest salary.
The second is Payscale, which also does the above, but allows you to see what types of job titles are paying more based around the certification you enquire about. Click here and enter the name of the certification you would like to see salary and job title information on. Again, remember to check the earning potential for all the certifications in the bundle, especially the more advanced ones as these will provide information on higher level job roles. Although some higher level roles may require experience, the information will give you an idea of future earning potential and career prospects.
What career paths are available to me through this course?
Just because the title of this course bundle is IT Support Technician, doesn’t mean you are limited to just this job. We’ve provided a list of other career paths you can consider through this course bundle. These include:
- Network Engineer
- Network Consultant
- Data Center Manager
- IT Manager
- IT Sales Account Manager
- IT Consultant
- Microsoft Certified Solutions Associate
- Systems Administrator
- Office 365 Administrator
Who are CompTIA? Watch this video to find out.
How is each course taught?
All courses are online and self-paced, meaning you do it in your own home, in your own time, at your own pace. Each lesson is pre-recorded allowing you to pause, fast-forward, skip sections, or go back to another lesson if you need to. The lessons are multi-media based, which means video and audio are used to teach the lessons. Most lessons are also interactive, prompting the learner to participate. This might involve answering on-screen questions, participating in tasks, and using simulators as if you were using the real software program.
How long will it take me to complete each course?
As mentioned above, our courses are self-paced. Some people finish their course faster than others. Each certification course is between 12-30 hours. If you choose to only do one of the certification courses from this bundle, then it will take you less time than if you do two or three or all of them. No matter what though, you will always have 12 months to complete your course.
How do I book my exams?
When you’re ready to sit your exams, email support@hudsoncourses.com with your request along with the title of the exam you wish to take. We will then send you an email with instructions on how to complete your exam booking. The CompTIA exams for this course must be sat at your local test center, which we will locate for you. The Microsoft exams can be sat at home, online. You must have a working web camera to sit these exams.
Please note that if you opt to pay for this course through installments, you will not be able to book your exam/s until your full balance is paid.
Watch this video to learn more about CompTIA certifications.
What do I need?
All you need is an internet connection and a PC. While most of the lessons work on MACs, we recommend you use a PC for the best performance. Certain parts of the course may not display properly on older MACs. Once you’ve logged into your course, you may be prompted to down certain free plugins such as Java. Just follow the on-screen prompts.
Can I continue to access my course after 12 months has lapsed?
Yes. Once 12 months has lapsed since you enrolled on the course, you will be automatically switched to a rolling monthly subscription at a cost of £19 per month. This will be debited from the payment card you used to enrol on the course the first time.
Please note that if your exam vouchers have expired within the 12 month period, the auto course renew feature will not extend your exam voucher expiry dates. Exams must taken within 12 months from the time of enrolment.
If you do not wish to continue to access your course account after 12 months, you can cancel the auto-renew feature at any time by emailing support@hudsoncourses.com.
Course Features
With Hudson’s e-learning system, certification has never been simpler! You can be starting your IT career or taking your current IT skills to the next level in just a few short weeks. Our learning system gives you all of the benefits of a live class at just a fraction of the cost. Courses include:
We only use the industry’s finest instructors in the IT industry. They have a minimum of 15 years real-world experience and are subject matter experts in their fields. Unlike a live class, you can fast-forward, repeat or rewind all your lectures. This creates a personal learning experience and gives you all the benefit of hands-on training with the flexibility of doing it around your schedule 24/7.
Our courseware includes instructor-led demonstrations and visual presentations that allow students to develop their skills based on real world scenarios explained by the instructor. We always focus on real world scenarios and skill-set development.
Our custom practice exams prepare you for your exams differently and more effectively than the traditional exam preps on the market. You will have practice quizzes after each module to ensure you are confident on the topic you have completed before proceeding.
This will allow you to gauge your effectiveness before moving to the next module in your course. Hudson courses also include practice exams designed to replicate and mirror the environment in the testing center. These exams are on average 100 questions to ensure you are 100% prepared before taking your certification exam.
Hudson has designed a world class Learning Management System (LMS) This system allows you to interact and collaborate with other students and staff, form study groups, engage in discussions in our NOW@ Forums, rate and “like” different courses and stay up to date with all the latest industry knowledge through our forums, student contributions and announcement features. This LMS is unmatched in the industry and makes learning fun and enjoyable.
Hudson knows that education is not a one size fits all approach. Students learn in different ways through different tools. That is why we provide Flash Cards and Education Games throughout our courses. This will allow you to train in ways that keep you engaged and focused. Each course will have dozens of Flash Cards so you can sharpen your skill-sets throughout your training as well as educational games designed to make sure your retention level of the materials is extremely high.
Hudson’s self-paced training programs are designed in a modular fashion to allow you the flexibility to work with expert level instruction anytime 24/7. All courses are arranged in defined sections with navigation controls allowing you to control the pace of your training. This allows students to learn at their own pace around their schedule.
Add experience to your CV with Live Labs
If you’re looking to get ahead of the crowd and don’t have any technical experience, then you might want to consider adding live labs to your course. Because many IT jobs take place at the virtual level (i.e. behind a keyboard and mouse), the experience you’ll gain through a live lab is very similar to experience you’ll gain in the workplace. Consequently many employers regard live lab experience as a valued asset on a CV.
Live labs are also a great tool for experienced technicians as they allow individuals to put their newly acquired course skills to practice. To find out more about our range of live labs, including costs, and how they can enhance your skills, click here.
